James Longbotham

Change Management - Software Patch DeploymentsManaging software patch deployments is crucial for maintaining the security and stability of our systems. Follow these guidelines to ensure smooth chan...

Slow Internet Speed Slow internet speed can be frustrating and can affect productivity, especially in a remote or hybrid work environment. Here are some steps you can take to troubleshoot and impro...

Software Installation and ConfigurationIf you need assistance with installing and configuring software on your computer or device, follow these steps for a smooth process:Step 1: Identify Required ...

Lost or Stolen LaptopIf you discover that your laptop has been lost or stolen, it's essential to take immediate action to protect sensitive information and minimize potential risks. Here's what to ...

Software AccessIf you need access to specific software for your job responsibilities, follow these steps to request and obtain software access:Step 1: Identify Required SoftwareDetermine the specif...

Hardware RequestsIf you need assistance with hardware requests, follow these steps to ensure a smooth process:Step 1: Determine Your Hardware NeedsIdentify the specific hardware you require, such a...

System Outages and Service InterruptionsIf you're experiencing issues due to system outages or service interruptions, follow these steps to stay informed and minimize disruptions:Step 1: Check for ...

Browser CompatibilityIf you're experiencing issues with accessing our corporate systems or applications due to browser compatibility issues, follow these steps to troubleshoot and resolve the probl...

Two-Factor Authentication (2FA)If you're having trouble with two-factor authentication (2FA) when logging in to your account, follow these steps to troubleshoot and resolve common issues:Step 1: Ch...

VPN AccessIf you're having trouble accessing corporate systems remotely via VPN, follow these steps to troubleshoot and resolve common VPN access issues:Step 1: Verify VPN ConnectionEnsure that you...