How Do I Return or Exchange an Item?

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, here’s a simple guide to help you through the process.

Return and Exchange Policy Overview

• You can return or exchange most items within 30 days of receiving your order.
• Items must be in their original condition, unused, and with all original packaging and tags attached.
• Some products may be excluded from returns or exchanges for hygiene or safety reasons—please check the product details for any restrictions.

How to Return an Item

1. Log in to Your Account: Visit our website and sign in to your account. Or you can find your order with the order number.
2. Go to Your Orders: Navigate to the Order History or My Orders section.
3. Select the Item: Find the order containing the item you want to return and click Return Item.
4. Fill Out the Return Form: Provide the reason for your return and any additional details requested.
5. Print Your Return Label: If applicable, print the prepaid return shipping label provided.
6. Package Your Item: Pack the item securely in its original packaging along with all accessories and documentation.
7. Ship Your Return: Attach the return label to the package and drop it off at the designated carrier location.

How to Exchange an Item

• To exchange an item, please follow the return process above to send back the original item.
• Once we receive and inspect your return, you can place a new order for the item or size you want.
• If you prefer, contact our Customer Service team for assistance with exchanges.

Refunds and Processing Time

• Refunds will be issued to the original payment method once we receive and inspect the returned item.
• Please allow 7-10 business days for the refund to be processed after we receive your return.
• Shipping fees are generally non-refundable unless the return is due to our error.